Salesforce.com Consulting
| Software Package Implementation |
| Salesforce.com Consulting |
| Common Ground Consulting |
| Intacct Consulting |
| Independent Project Assurance & Testing |
| Process Design & Education |
ACF Solutions is a top consulting partner of salesforce.com, a market leader in customer relationship management software (CRM) delivered as a web-based service. We’ve worked with new salesforce.com implementations and on projects that enhance existing installations.
Configuring Salesforce.com to Maximize Results
A generic approach to your specific business issues does not deliver business benefits. We configure salesforce.com to your unique business needs and integrate the software with your systems and processes.
Salesforce.com is more than just sales automation.
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Each implementation is designed to maximize specific benefits, such as better decision making through data analytics, enhanced data quality, system consolidation, enhanced user adoption, or outsourced systems administration.
What We Can Do for You
- Configuration and customization. ACF Solutions will tailor salesforce.com to meet your user interface, workflow, and data needs using Apex platform customization techniques, such as custom objects, s-controls, workflow rules, approval processes, web-to-lead, self-service portals, etc.
- System integration. ACF Solutions will design the overall solution architecture and evaluate, implement, and test third-party applications end-to-end from the AppExchange. This provides add-on functionality and a platform to integrate your other business systems (e-commerce, lead generation, inventory, financials, etc.)
- Customer analytics. ACF Solutions will assess your information analysis needs and design salesforce.com reports and dashboards. We can also implement custom integrations to third-party business intelligence tools to enable on-demand customer analytics.
- Data migration. ACF Solutions will fully analyze and map the data in your legacy systems to ensure that data is converted to salesforce.com with no loss of functionality or information. We use automated data transformation and clean-up tools, and extensive user quality reviews.
- User training and adoption. ACF Solutions will provide on-site and web-based user training, customized to your configuration and business processes, including “train-the-trainer” offerings for larger implementations.
- Data remediation. ACF Solutions will analyze your existing salesforce.com data to identify poorly maintained, duplicate, or unorganized information. We’ll then implement strategies (data clean-up, workflow alerts, automated validation rules, data redesign, etc.) to dramatically increase data quality.
- Administration and support. ACF Solutions can serve as your interim salesforce.com administrator, performing ongoing system support and one-on-one user assistance.
Why ACF Solutions for Your Salesforce.com Implementation?
Our clients tell us they like what we focus on:
- Promoting a 360-degree view of customer interactions across all business areas, including those not typically considered CRM users, such as operations, engineering, and finance.
- Delivering measurable business results. Our consultants deliver the salesforce.com technical skills you need, but they are at heart business analysts who will focus more on how to optimize your revenue stream than on IT buzzwords.
- Managing key implementation risks, namely data conversion, system interfaces, and user adoption. These areas are the most likely to derail schedule, cost, or benefit expectations if not aggressively managed from day one.
Contact Us to discuss how ACF Solutions can help your organization optimize your revenue stream and deliver desired business results.
Case Studies:
Public Interest Registry (PIR)